In a nutshell
As a global leader in content Moderation we monitor social conversations and engage with customer service queries and complaints. Through our Social Media Moderation Services we converse in 30+ languages and offer multilingual social media support for most social networks.
Our global team of experts operate around the clock. And since social media never stops we offer crisis management services to handle any crisis that comes up. Recently, we moderated and offered crisis support to a top Entertainment Facility during a recent visitor tragedy, which saw 10,000 comments per hour.
Let us help you protect your brand.
How Moderation makes your business standout
Monitoring mentions for proactive crisis management purposes.
Overseeing international pages in multiple languages to cater to your entire target audience.
Offering 24/7/365 coverage. Our global team works weekends, evenings, holidays and during periods of high or crisis traffic—we've got you covered.
Using a combination of technology and people to achieve your goals and ensure peak budget efficiency.
FAQs
What do Moderation services entail?
A variety of services from video/photo moderation, text moderation and contest moderation to canned engagement. We will come up with a tailored solution to meet your needs.
What's your limit for Moderation?
No limit. We moderate for international corporations and a range of businesses. For example, we moderate 19 Smucker’s brands, across 53 social channels. Activities include: monitoring, tagging and responding to hundreds of pieces of user generated content per day.
Is a crisis plan important?
It’s essential to a business plan in today’s social world. You never know when a crisis will appear and it’s imperative to have an actionable plan in place. We execute seamlessly and de-escalate on social media.
Do you do Contest Moderation?
Happy you asked! We sure do. For example, we handled the ‘Gap Kids’ Class of 2015′ contest, which was an international search for models aged 0-12 years. We moderated 157K photos from five countries and offered customer service support.
Case Study
Kimpton Hotels and Restaurants
Kimpton partnered with ICUC for support on their social media channels. They needed 24/7 coverage online to monitor the high volume engagements happening at all hours of the day.
of all engagements managed. 400+ surprise and delights were communicated to followers too!
Case Study
Walt Disney World
Walt Disney World announced the opening of Toy Story Land in their Florida Theme Park through Twitter during the 2018 Oscars. Disney partnered with ICUC Social to moderate the expected increased volume of conversation on Twitter.
% of new traffic responded to (2,300 replies in 24 hours, 4.6K new followers)
Recommended Readings
blog
Holiday Social Media Moderation - It's Never Too Early to Protect Your Brand
Holiday Social Media Moderation - It's Never Too Early to Protect Your Brand
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7 Things Not to Say During a Social Media Crisis
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How to Recover from a Social Media Crisis
How to Recover from a Social Media Crisis
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Case Study: Managing a Social Media Crisis
When a brand is faced with a social media crisis, the experience can be overwhelming...